FAQ

1st Class £3.40

All orders above £30 are free of charge (posted 2nd class).

Order Turnaround Times

Unless a product is unexpectedly out of stock, all orders are shipped within 1-2 business days (this excludes weekends + holidays). For orders requiring next day delivery, you will need to select that option at checkout. *All other shipping options simply indicate transit and not delivery timing*. Should shipping of your order, for any reason, be delayed more than 3 business days (for standard), we will let you know.

You can expect a shipping confirmation email from us once your order goes out. This email is sent to the email on your account or the one you include at checkout so please be sure this is correct if you wish to receive order confirmations. Using the link included, you may request updates through our shipping service provider to receive notice of any delivery exceptions, delivery confirmation, etc.

Order Not Received / Incorrect Address

We are not responsible for lost shipments shown as "delivered" in the tracking info. However, we will do our best to work with you should such points of confusion arise. If your building is not secure, we suggest requesting a required signature for delivery. Please contact us to arrange as we do not include this service with standard shipping. 

If a shipment was sent to an incorrectly entered address, the cost to reship is the sole responsibility of the ordering party.

We will do our best to amend incorrect addresses if you call or email us immediately. As shipping turnaround can be pretty immediate, it is difficult to ensure this can be done in all cases. 

My Order Was Received Damaged

Damaged shipments will require evidence in order to file a claim with the carrier so please take clear photos of the damage upon receiving. We will replace the damaged goods within 48h of reporting.